Where is my tracking number?

As mentioned in our Shipping & Handling page, orders are processed within 5-7 business days after completing your order (excluding holidays and pre-sale items). Tracking numbers will be provided once your order has been processed, fulfilled and shipped. You will receive an e-mail that will contain a tracking number and link to help you track your order.

Can I return my item for a refund?

Sworn To Us handles returns & exchanges on a case-by-case basis. Unfortunately, refunds and/or cancellations are generally not allowed for online purchases. We do offer an exchange policy

Please note that any authorized refunds will be issued with store credit.

We reserve the right to refuse any returns.

Do I get a return label?

Sworn To Us handles returns & exchanges on a case-by-case basis. Should the item be incorrectly shipped and/or damaged, then we will issue a pre-paid label. However, if the item simply did not fit or if you would like another item style or color, then any and all return cost(s) associated are responsible by the customer. 

Please note: while we do not require it, we recommend customers insure their returns as we are not responsible for any lost and/or mishandled packages.

How can I get sponsored?

Unfortunately, we do not sponsor anyone. You are welcome to view our Referral program, though. 

Why does my promo code not work?

Please make sure your code is entered correctly. Promotional codes do expire, some are a one-time offer only - please look at the terms and conditions of the discount code to make sure the offer is still valid.

If you have received a unique code from one of our team members, please keep in mind it can only be used once and cannot be combined with another promotion or be applied to shipping costs. 

All promotions and/or codes cannot be applied after the transaction is complete.

How do I know my size?

Please view our full sizing chart by clicking here. 

All items fit true-to-size unless specified otherwise in the product description. We do our best to adequately describe each product.

When will [insert style] be restocked?

Unfortunately, we do no restock every style and/or colorway. The best way to secure your item and size is to purchase as soon as the item becomes available to the public. However, there are some styles in which we try to keep constant stock in. If the item is no longer visible on our site, chances are that the item will no longer be produced.